The majority of Y GROW UP PRODUCTS are shipped Factory Direct via UPS or FedEx ground. At times, orders are shipped via a trucking service for heavier items and USPS for lighter items.
Express Services – For the most part we will not accept express shipping requests due to the constraints of the vendors we deal with and the added cost of expedited shipping. If we do agree to help you with an express order, you understand that Y GROW UP will not be held responsible for orders that aren’t received within your parameters. We can’t stress strongly enough that if it’s not going out of our warehouse, we can’t control how fast a vendor ships your item even if they’ve agreed to express your order.
Large Orders: If you have a large order for a school district, government agency, WIC, the Military or other organization that uses purchase orders, please contact us so we can provide a quote with possible discounts.
Outside the 48. Sorry, we do not ship to Alaska, Hawaii, Canada or any other area outside the contiguous 48 U.S. States
PLEASE CONTACT US IF YOU LIVE OUTSIDE OF THE USA. WE MAY BE ABLE TO SHIP OVERSEAS AT AN ADDITIONAL COST.
If you have any questions regarding shipping please e-mail us at email@example.com, call us at 1800-348-2102 with the item(s) you would like to purchase and the shipping zip code. We will then provide you with an accurate shipping quote and ordering instructions.
We accept Visa, MasterCard, American Express, Discover, PayPal
If you prefer to order via telephone, please call us at 1-800-342-2102 and we will be happy to accommodate you.
For schools, therapy clinics, the military, large religious organizations, and and other tax-exempt organizations that would like to place an order, please contact us at1-800-348-2102 or by email to firstname.lastname@example.org
Issues and Errors
Y GROW UP wants you to be satisfied with your purchase. Prior to finalizing your order, please be sure to ask any questions you might have about an item your interested in buying.
In the event that you are unhappy with your purchase, we accept returns in their original condition and packaging within 30 days of you receiving the product. Although we do not charge shipping to you the actual cost of shipping the item to you will be deducted from your refund. You must e-mail us at email@example.com
to receive authorization. Unauthorized returns will not be accepted. You are also responsible for return shipping costs . Because we work directly with drop shipment. Some companies do not accept returns.
Changing your mind after placing an order: There are times when you’ve changed your mind and want to cancel your order. We will make every attempt to cancel the order before it ships; however if an order has already shipped or in a pick wave (on a trailer ready to ship), we can attempt to have the order rerouted back to our warehouse or the manufacturers warehouse.
Please note, that in these scenarios, the customer is responsible for any rerouting charges and re-routing is not always successful. These situations will be handled like a return and shipping charges may apply.
Refusal of Delivery: If an order is refused for a reason other than damage, the customer will be responsible for all shipping costs, including the shipping costs back to the warehouse, and any other costs that occur during the delivery and return process. If the order qualified for free shipping, the customer will be responsible for all actual costs associated with shipping and returning the respective shipment.
Terms of sale: We make every attempt to present accurate information on our site and we correct any errors as they are found. However, due to changes in descriptions, images, availability, and prices – some products are subject to correction or change without notice. You may verify product information by contacting Customer Service at 1800-348-2102
A binding contract for the sale of the goods concerned does not exist until they are physically shipped and the customer’s credit card is debited. If an honest mistake is made we will contact you and are not responsible for keeping the sale in place.
Backordered Items: Y GROW UP makes every reasonable effort to post accurate information about the availability of each item. However, the information on the site is only as current as the most recent reports provided by the manufacturers. Occasionally there is a lag between posted and actual status. We will make every effort to keep you informed if a backorder is further delayed.
Y GROW UP
Call Toll Free Mon-Fri 9AM-5PM EST 1800-348-2102